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St. Joseph’s Opens Expanded Primary Care Center on Syracuse’s Near West Side


Integrated Approach to Patient Care Co-Locates Services for City Residents

SYRACUSE, N.Y. – St. Joseph’s Hospital Health Center today announced the opening of its new, expanded Primary Care Center on Syracuse’s Near West side. Formerly known as the Westside Family Health Center, St. Joseph’s Primary Care Center – West, located at 321 Gifford Street in Syracuse, features an integrated approach to patient care, increasing access to care and improving health outcomes for low-income and vulnerable neighbors.

In addition to primary care, obstetrical care and behavioral health services, patients will now have access to onsite lab work, ultrasound and radiology services. Expanded evening and weekend hours will increase the options patients have to receive care and an on-site dietician and nutritional program round out the service offerings.

“Having onsite behavioral health services will ensure that these services are received in a timely manner,” said Mark Murphy, senior vice president for system development and ambulatory care leadership. “Screenings will become part of routine primary care so that behavioral health issues can be identified much earlier and patients can get the care they need to prevent crises from developing.”

St. Joseph’s Primary Care Center – West provides services to a diverse population, including the majority of the city’s 7,800 Hispanic residents. The Center’s patient population mirrors its Near Westside neighborhood. In 2012, more than 75 percent of the Center’s 8,961 visits were provided to patients with Medicaid, Medicare or no insurance while 37 percent of patients were Hispanic, 21 percent African-American/Black, eight percent Asian-American, and one percent Native American. It is estimated that 40 percent of the Center’s patients have limited or no English proficiency. Typically, this demographic only seeks medical care when they need it, often from the Emergency Department and with no follow-up.

In conjunction with the opening of St. Joseph’s Primary Care Center – West, St. Joseph’s will relocate its Maternal Child Health Center Obstetric/Gynecology and Pediatric offices and move those patients to the West location or St. Joseph’s Primary Care Center – Main Campus, located at 101 Union Avenue, Syracuse. A third, integrated center is located at 742 James St., St. Joseph’s Behavioral Health Center.

Funding for St. Joseph’s Primary Care Center – West expansion and associated care consolidation was secured from New York State through a HEAL-NY Phase 11 grant, which included $4.9 million for the facility. The designer for the new building, which is 12,000 square feet larger than the old space, was Schopfer Architects; contractor was Hayner Hoyt.

The new Center includes two full-time family medicine physicians, an obstetrician, pediatrician, several nurse practitioners (one who specializes in psychiatry) and/or physician assistants, two behavioral health clinicians, and more than 20 nursing staff. It opens for patients January 20.

St. Joseph’s Hospital Health Center is a non-profit, 431-bed hospital and health care system in Syracuse, New York, providing services to patients in 16 counties in Central New York State. Through prevention programs and the latest diagnostic treatment procedures, St. Joseph's works with patients to achieve optimum long-term health. A 15-time winner of the National Research Corporation Consumer Choice award, St. Joseph’s is affiliated with Franciscan Companies and sponsored by the Sisters of St. Francis.