Home | Donate | Contact Us | Physicians | 1.888.STJOES1
About St. Joseph's

St. Joseph’s Primary Care Center – Main Campus and Family Medicine Residency Program Earns National Recognition for Patient-Centered Care


Patient-Centered Medical Home™ 2011 standards emphasize enhanced care through patient-clinician partnership

WASHINGTON – St. Joseph’s Hospital Health Center today announced its Primary Care Center – Main Campus, formerly known as the Family Medicine Center, and its associated Family Medicine Residency program, has received Level 3 recognition from the National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home 2011 (PCMH-2011) program for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships. The achievement is particularly unique in that the Family Medicine Residency program and its residents are affiliated with and practice in the Primary Care Center.

The Patient-Centered Medical Home (PCMH) is a model of care emphasizing care coordination and communication to transform primary care into “what patients want it to be.” Research shows that medical homes can lead to higher quality and lower costs, and improve patients’ and providers’ reported experiences of care.  The PCMH identifies practices that promote partnerships between individual patients and their personal clinicians, instead of treating patient care as the sum of several episodic office visits. Each patient’s care is tended to by clinician-led care teams, who provide for all the patient’s healthcare needs and coordinates treatments across the healthcare system. Medical home clinicians demonstrate the benchmarks of patient-centered care, including open scheduling, expanded hours and appropriate use of proven health information systems.

“The patient-centered medical home raises the bar in defining high-quality care by emphasizing access, health information technology and partnerships between clinicians and patients,” said NCQA President Margaret E. O’Kane. “PCMH Recognition shows that St. Joseph’s has the tools, systems and resources to provide its patients, many of whom are on Medicare/Medicaid, with the right care at the right time.”

To receive recognition, which is valid for three years, St. Joseph’s Primary Care Center – Main Campus, and its Family Medicine Residency program, demonstrated the ability to meet the program’s key elements embodying the characteristics of the medical home. The standards are aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the America Osteopathic Association.

St. Joseph’s met key program components in the following areas:

·        Written standards for patient access and enhanced communications

·        Use of patient feedback materials

·        Appropriate use of charting tools to track patients and organize clinical information

·        Responsive care management techniques with an emphasis on preventive care for individual patients and for the entire patient population

·        Adaptation to patient’s cultural and linguistic needs

·        Use of information technology for prescriptions, test and referral tracking and coordination with other  healthcare providers

·        Use of evidence-based guidelines to treat chronic conditions

·        Measurement and reporting of clinical and service performance

To find clinicians and their practices that have been recognized by the Patient-Centered Medical Home 2011 program, visit http://recognition.ncqa.org. For further information, contact NCQA Customer Support at (888) 275-7585.

NCQA is a private, non-profit organization dedicated to improving healthcare quality. NCQA accredits and certifies a wide range of healthcare organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA is committed to providing healthcare quality information for consumers, purchasers, healthcare providers and researchers.

St. Joseph’s Hospital Health Center is a non-profit, 431-bed hospital and health care system in Syracuse, N.Y., providing services to patients in 16 counties in Central New York State. Through prevention programs and the latest diagnostic treatment procedures, St. Joseph's works with patients to achieve optimum long-term health. A 15-time winner of the National Research Corporation Consumer Choice award, St. Joseph’s is affiliated with Franciscan Companies and sponsored by the Sisters of St. Francis.