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St. Joseph’s Receives ISO 9001 Quality Certification


Hospital is Accredited by Det Norske Veritas (DNV) National Integrated Accreditation for Healthcare Organizations

SYRACUSE – St. Joseph’s Hospital Health Center recently learned it has received ISO 9001 certification for its quality management program. St. Joseph’s is one of the first 30 hospitals in the country to achieve this certification.

ISO stands for the International Organization for Standards. The United States is one of 90 countries that belong to the consortium, which originally focused on technical specifications for manufacturing and scientific industries. Today, the ISO 9001 Quality Management system addresses a wider range of business processes applicable to lots of different organizations, including healthcare.

ISO 9001 certification means that St. Joseph’s has a quality management system, made up of eight management principles that guide how the hospital documents, implements, maintains and improves its processes. This quality management system is guided by the hospital’s top leadership and linked to the hospital’s overall strategy.

St. Joseph’s accrediting body, DNV Healthcare, Inc., the hospital accreditation company of Det Norske Veritas, is the only healthcare accreditation organization tying ISO 9001 compliance with Centers for Medicare/Medicaid-approved accreditation. During the hospital’s most recent accreditation visit in October, surveyors recommended the organization for ISO 9001 certification; that recommendation was officially approved at the end of November.

“The DNV, and integrated ISO 9001 framework, is consistent with our dedicated approach to quality at St. Joseph’s,” said Kathryn Ruscitto, president and chief executive officer of St. Joseph’s. “We value the approach DNV takes to continuous improvement and are pleased to have reached this milestone in our quality program.”

Quality and safety is paramount at St. Joseph’s. In addition to the elite certification, the organization participates in several quality ratings programs specific to its programs and services, including the New York State Partnership for Patients, HealthGrades, Society for Thoracic Surgery, The Commonwealth Fund, and many more.

St. Joseph’s Hospital Health Center is a non-profit, 431-bed hospital and health care system in Syracuse, New York, providing services to patients in 16 counties in Central New York State. Through prevention programs and the latest diagnostic treatment procedures, St. Joseph's works with patients to achieve optimum long-term health. A 14-time winner of the National Research Corporation Consumer Choice award, St. Joseph’s is affiliated with Franciscan Companies and sponsored by the Sisters of St. Francis.