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St. Joseph's Wins 2013/2014 Consumer Choice Award


Award Places the Hospital as Highest Consumer-Ranked Hospital in Syracuse  

SYRACUSE, N.Y. - St. Joseph's Hospital Health Center was publicly named by the National Research Corp. (NRC) as a 2013/2014 Consumer Choice Award winner; this is the 15th time the hospital has earned the award. The award identifies hospitals which healthcare consumers have chosen as having the highest quality and image in more than 250 markets throughout the United States, and places St. Joseph's as the highest consumer-ranked hospital in the Syracuse area.

Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s Market Insights Survey. This study surveys more than 270,000 households in the contiguous 48 states and the District of Columbia. From the households surveyed, hospitals named by consumers are analyzed and ranked based on their Core Based Statistical Areas (CBSAs) as defined by the U.S. Census Bureau, with the winning facilities being ranked the highest.

“We are thrilled to offer this annual award because we understand how important the role of reputation plays in healthcare consumer decision-making,” said Susan L. Hendricks, president and  Chief Operating Officer at National Research. “These winners have done an outstanding job of representing their organizations in terms of high quality care, improvement initiatives, and positive consumer perceptions and experiences. The consumers have spoken. And we congratulate the winning hospitals in receiving this honor.”

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric health care across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. Recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

National Research is headquartered in Lincoln, Neb. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.

St. Joseph’s Hospital Health Center is a non-profit, 431-bed hospital and health care system providing services to patients from Onondaga and 15 surrounding counties. Through prevention programs and the latest diagnostic treatment procedures, St. Joseph's works with patients to achieve optimum long-term health. A 15-time winner of the National Research Corporation Consumer Choice award, St. Joseph’s is affiliated with Franciscan Companies and sponsored by the Sisters of St. Francis. For more information on St. Joseph’s programs and services, call the Resource Line at 315-703-2138 or 1-888-STJOES1.