St. Joseph's Primary Care Center provides medical care — including delivering babies, caring for children, women's health, care of hospitalized patients, and office care for most medical problems — to people of all ages and families.
Approximately 36 resident physicians work in the St. Joseph's Primary Care Center at various times during the week. Our resident physicians are doctors who have completed medical school and are getting further training in the specialty of family medicine. They are supervised by faculty physicians who are board certified in family medicine and are present during office hours.
Our Health Care Teams
To deliver more personalized care to our large population of patients, our staff is divided into three health care teams. Our staff consists of physicians, nurses, mid-level providers, secretaries and support personnel.
Each team consists of approximately 12 family medicine residents and functions as a small group practice. If you or a member of your family has an urgent medical problem and your physician does not have scheduled office hours, you will be seen by another physician on your team or in the unit.
A medical social worker and family therapist are also available in the office.
Office Hours and Appointments
Monday - Thursday 8:45 a.m. to 8 p.m. Friday 8:45 am to 5:00 pm
Sick appointments available daily.
The telephone number to reach all teams (I, II, III) is (315) 448-5491.
All visits are on an appointment only basis.
Limited evening office hours are available Monday through Thursday. If your call is non-urgent, the best time to call for an appointment is after 10 a.m. If you are late for your appointment, you may be asked to reschedule.
Time is planned into each day's schedule to allow for patients who are sick and must be seen that day. Please call in advance to arrange an appointment time.
To Cancel an Appointment
To cancel your appointment, please call your team secretary at least 24 hours in advance. This will allow us to see other patients who need medical attention during that time. You are expected to keep your scheduled appointment. Notify us of any problems in keeping your appointments.
If you have a life-threatening emergency, go to the nearest emergency department. Identify yourself as a St. Joseph's Hospital Health Center family medicine patient.
If your medical problem is not life threatening but requires care relatively soon, call your team secretary between 8:30 a.m. and 4:30 p.m.
- Depending on the nature of your problem, you will be scheduled for an appointment
- When the office is closed, call (315) 448-5491 and ask for the family medicine doctor on call. It is important to talk with the family medicine doctor before you come in to the hospital.
Prescriptions or Medication Refills
Please request routine prescriptions or refills when you have a visit with your doctor. If you do not have a scheduled doctor's visit, please call your pharmacy or the office five days in advance of when you prescription will run out. You will need:
- the name of your prescription
- the dose
- how often you take it
- the number of pills you have left
- the name and the phone number of your pharmacy
- your doctor's name
If you need to be hospitalized, you will be admitted to St. Joseph's Hospital Health Center. Children will be admitted to Upstate University hospitals. Doctors from our office will continue to be involved in your child's care during hospital admissions.
Address or Telephone number Changes
If you change your address or telephone number, notify your team secretary or registrant so that this information may be added to your record to keep it current.
Payment for Our Services
We accept Medicare, Medicaid and most insurance. Your participating insurance will be billed for services rendered. Co-pays are due at the time of service. If you have no insurance or need assistance with payment, a hospital representative will help you.
New York State Department of Health HIV Primary Care Medicaid Program
St. Joseph’s Hospital Health Center participates in the New York State Department of Health HIV Primary Care Medicaid Program in order to reach out to patients to facilitate early treatment options. For more information please call (315) 448-5480.
St. Joseph’s has a new electronic medical record, EPIC, that offers a patient portal called MyStJosephs. MyStJosephs offers patients the opportunity to communicate with providers, update their health information, and receive health reminders for upcoming recommended appointments and tests. Patients can also make online bill payments as well as review recent lab results, anytime from work, home, office, or on the road. www.mystjosephs.sjhsyr.org