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St. Joseph’s Wins Prestigious Patient Satisfaction Award

SYRACUSE – St. Joseph’s Hospital Health Center is proud to announce that Press Ganey Associates, Inc. has named St. Joseph’s Ambulatory Surgery program as a 2012 Summit Award Winner, one of only eight ambulatory surgery facilities in the country to receive the award.  The Summit Award recognizes St. Joseph’s as a top performing facility, sustaining the highest level of customer satisfaction for three or more consecutive years. This is the third year in a row the program has earned the award.


Press Ganey measures and improves the quality of care in more than 10,000 health care facilities, which includes 50 percent of U.S. hospitals. With the largest database of hospitals in the industry, the company allows facilities to benchmark their results against peer organizations. St. Joseph’s is one of 100 Press Ganey client facilities to receive this honor in 2012.


“The Summit Award recognizes St. Joseph’s strides to provide positive and memorable experiences for our patients,” said Kathryn Ruscitto, president of St. Joseph’s. “Our initiatives focus on beneficial improvements for both patients and staff to have a rewarding experience.”


The Summit Award recognizes St. Joseph’s approaches to improve patient satisfaction through continuing education for all medical providers, actively soliciting and acting on patient feedback, and organizational changes for increased customer satisfaction. St. Joseph’s plan focuses on “caring” to enhance the patient experience and energize the health team. The plan provides compassion, accountability, respect, intent, and growth (CARING) to Central New York.


“I am most honored to work with the staff at North and Northeast Surgery Centers who truly practice by the belief that we should always give patients and their families more than they expect to get,” said Jodi Donahue, director of surgical services for St. Joseph’s. “Being awarded the prestigious Press Ganey Summit Award recognizes not only their ability to obtain an extraordinary level of patient satisfaction, but also their ability to sustain this high level over time.  We are fortunate to have these dedicated and high performing individuals at St. Joseph’s.”


St. Joseph’s outpatient surgery centers are located at North Medical Center in Liverpool, and Northeast Medical Center in Fayetteville. They offer the quality of a hospital with the accessibility of a physician’s office. Routine surgical and endoscopic procedures are performed quickly and conveniently. The North Surgery Center specializes in a progressive pain management program. The Northeast Surgery Center provides an aesthetics surgery program. Together, the centers performed nearly 10,000 outpatient surgical procedures in 2011.


St. Joseph’s Hospital Health Center is a non-profit, 431-bed hospital and health care system providing services to patients from Onondaga and 15 surrounding counties. Through prevention programs and the latest diagnostic treatment procedures, St. Joseph's works with patients to achieve optimum long-term health. A 14-time winner of the National Research Corporation Consumer Choice award, St. Joseph’s is affiliated with Franciscan Companies and sponsored by the Sisters of St. Francis.