Created in April 2013, our Patient Navigator Program - the first and only one of its kind in Central New York - works to connect patients to primary care physicians and insurance providers to ensure the highest level of care. To provide the most efficient manner of care, the program works to connect patients to the services they need and the most appropriate healthcare setting.
Some injuries are true emergencies and require a visit to the emergency department. Others could be handled by a primary care physician or by visiting an urgent care center, but sometimes the emergency department is the only option. Visit our Where Should I Go For Care page for more details.
The Patient Navigator Program provides education about and assistance with connecting to the services available throughout our system.Our three patient navigators are located in our emergency department and are available to meet with patients seven days a week. If you need assistance with care in our system or enrolling in an insurance program, please visit one of our patient navigators.
Patient navigator hours:
Monday through Friday from 9 a.m. to 11:30 p.m.
Weekends from 9 a.m. to 5 p.m.
Meet our Patient Navigators