Integrity & Compliance

Integrity & Compliance Services 
315 South Manning Blvd. 
Albany, NY 12208 
Fax: 315-448-6107

*For immediate patient care issues during regular business hours, call our Office of Patient Experience at 315-448-5559; or outside normal business hours please ask for your nurse manager.

If you have an integrity and/or compliance concern that is not related to immediate patient care issues, please contact our Compliance Hotline at 1-866-477-4661.

If your concern is related to an audit or a request for audit materials, or for general inquiries, please contact the Compliance Office at 315-448-5756. Please note this is a direct-to-voicemail line that may require approximately two business days for response. To speak directly with a representative, please call our Compliance Hotline at 1-866-477-4661.

St. Joseph's Health is committed to having an effective compliance program. This includes compliance with our mission, vision and values, and with all applicable laws and regulations. The purpose of the Corporate Compliance Program is to include into policies and procedures appropriate processes that will help ensure compliance with federal and state laws and regulations, detect and prevent health care fraud, waste and abuse, and guarantee efforts in seeking to prevent and detect violations of the law by employees and other individuals who are representing St. Joseph's. This includes but is not limited to members of its medical staff, volunteers and clinical affiliates. The Corporate Compliance Program helps ensure that service is delivered to patients and business is conducted with third party payors, employees, independent contractors, and other individuals who are representing St. Joseph's using honest and ethical behavior.

The program is a system-wide effort and every board member, leader, medical staff member, clinical affiliate, employee, volunteer and anyone conducting business with St. Joseph's plays a vital role.

Plan and Policy

Listed below are a few of the plans/policies that St. Joseph's has adopted to support its on-going efforts.