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Language Services


St. Joseph's Health (SJH) welcomes all patients and their companions with disabilities. SJH complies with all applicable Federal & State civil rights laws and does not discriminate on the basis of race, color, national origin, age, veteran status, disability, sex or gender identity. Interpreter services and auxiliary aids are available at St. Joseph’s for people who are deaf, hard of hearing, visually impaired or who are limited English proficient (LEP). These services are available 24 hours a day – every day. In maintaining compliance with the American with Disabilities Act and Section 1557 of the Affordable Care Act (ACA), this hospital will provide auxiliary aids and services to patients with disabilities, including American Sign Language (ASL) interpreter services for patients with hearing disabilities, to ensure effective communication and equal opportunity to participate. When a patient or companion requires an ASL interpreter, or other auxiliary aids or services, this hospital will provide a qualified ASL interpreter who can interpret medical terms, or other appropriate auxiliary aids or services including written information in other formats (multiple languages, large print, audio, accessible electronic formats), free of charge to the patient.

Trained medical interpreters may be accessed by your health care provider at any of our network sites. St. Joseph’s provides a telephonic interpreter service of more than 206 languages and dialects, to accommodate the needs of Limited English Proficient patients. In addition, a Video Remote Interpretation (VRI) laptop is available for ASL and other languages.

Vital documents are translated into multiple languages.

If you or your companion need these free services please inform the SJH staff.

The point of contact for patients and/or their companions for information regarding effective communication is: Office of Patient Experience, Section 1557 Coordinator of Interpreter Services 315-448-5559.

If you believe that our health care facility has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, veteran status, disability, sex or gender identity, you can file a grievance with:

Patient Relations: Office of Patient Experience
301 Prospect Avenue
Syracuse, New York 13203
Phone: 315-448-5559  /  Fax: 315-744-1412
Email: patient.relations@sjhsyr.org

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Patient Relations is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201

Phone: 1-800-868-1019 or 1-800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

St. Joseph's Health (SJH) welcomes all patients and their companions with disabilities. SJH complies with all applicable Federal & State civil rights laws and does not discriminate on the basis of race, color, national origin, age, veteran status, disability, sex or gender identity. Interpreter services and auxiliary aids are available at St. Joseph’s for people who are deaf, hard of hearing, visually impaired or who are limited English proficient (LEP). These services are available 24 hours a day – every day. If you or your companion needs these free services please inform the SJH staff. The point of contact for patients and/or their companions for information regarding effective communication is: Office of Patient Experience, Section 1557 Coordinator of Interpreter Services 315-448-5559.

Arabic

الصحة القديس يوسف (SJH) ترحب بجميع المرضى ومرافقيهم ذوي الإعاقة. SJH يتوافق مع جميع القوانين

الاتحادية ودولة الحقوق المدنية المعمول بها ولا تمييز على أساس العرق أو اللون أو الأصل القومي أو العمر أو الحالة العسكرية أو الإعاقة أو الجنس أو الهوية الجنسية. تتوفر في سانت جوزيف للأشخاص الذين يعانون من الصمم، صعوبة في السمع، ضعف البصر أو الذين تقتصر يتقن الإنجليزية (LEP) خدمات الترجمة الفورية والوسائل المساعدة. تتوفر هذه الخدمات على مدار 24 ساعة في اليوم - كل يوم. إذا كنت أنت أو صاحبك يحتاج هذه الخدمات المجانية يرجى إبلاغ الموظفين SJH. نقطة الاتصال للمرضى و / أو مرافقيهم للحصول على معلومات حول التواصل الفعال هي: مكتب تجربة المرضى، القسم 1557 منسق خدمات الترجمة 315-448-5559.

Nepali

सबै विरामीहरु र विकलांग आफ्नो साथीहरू सेन्ट जोसेफ स्वास्थ्य (SJH) स्वीकार्नुहुन्छ। SJH सबै लागू संघीय र राज्य नागरिक अधिकार व्यवस्था संग अनुपालन र जाति, रंग, राष्ट्रिय मूल, उमेर, अनुभवी स्थिति, अशक्त, सेक्स वा लिङ्ग पहिचान को आधार मा भेद गर्नु छैन। अनुवादक सेवा र सहायक एड्स अंग्रेजी दक्ष (LEP) सीमित छन् बहिरा छन् मानिसहरू, सुनुवाई, नेत्रहीन नसक्ने वा जो को कठिन लागि सेन्ट यूसुफको उपलब्ध छ। हरेक दिन - 24 घण्टा एक दिन यी सेवाहरू उपलब्ध छन्। तपाईं वा तपाईंको साथी यी निःशुल्क सेवा पर्छ भने कृपया SJH कर्मचारी सूचित। प्रभावकारी संचार सन्दर्भमा जानकारी को लागि विरामीहरु र / वा आफ्नो साथीहरू लागि सम्पर्क को कुरा हो: अनुवादक सेवा 315-448-5559 को 1557 संयोजक रोगी अनुभव को कार्यालय, धारा

Spanish

Salud de San José (SJH) da la bienvenida a todos los pacientes y sus compañeros con discapacidades. SJH cumple con todas las leyes de derechos civiles federales y estatales aplicables y no discrimina en base a raza, color, origen nacional, edad, estado de veterano, discapacidad, sexo o identidad de género. Servicios de intérprete y ayudas auxiliares están disponibles en St. Joseph's para personas sordas, con problemas de audición, con discapacidades visuales o con conocimientos limitados de inglés (LEP, por sus siglas en inglés). Estos servicios están disponibles las 24 horas del día - todos los días. Si usted o su acompañante necesitan estos servicios gratuitos, por favor informe al personal de SJH. El punto de contacto para los pacientes y / o sus compañeros para obtener información sobre comunicación efectiva es: Oficina de Experiencia del Paciente, Sección 1557 Coordinador de Servicios de Intérpretes 315-448-5559.

Somali

St. Joseph ee Caafimaadka (SJH) ayaa soo dhoweeyay dhammaan bukaanka iyo saaxiibbadood naafada ah. SJH raacaysaa dhamaan sharciyada Federaalka & State xuquuqda madaniga ah oo aan takoor ku salaysan jinsiyad, midab, asal qaran, da ', veteran status, naafada, jinsi ama aqoonsi jinsi. adeegyada turjubaanka iyo qalabka kaabayaal ah waxaa laga heli karaa at St. Joseph ee dadka dhego la, maqalku ku adag yahay, aragga si daciif ah ama kuwa ku kooban u yaqaana Ingiriisiga (LEP). adeegyada waxaa laga heli karaa 24 saacadood maalintii - maalin kasta. Haddii adiga ama saaxiib u baahan tahay adeegyadan oo bilaash ah fadlan la socodsii dhibic SJH staff.The ee xiriirka bukaanka iyo / ama saaxiibbadooda ahayd wixii macluumaad ah ee ku saabsan xidhiidhka wax ku ool ah waa: Office of Experience bukaanka, Section 1557-duwaha Adeegyada Turjubaanka 315-448-5559.

Vietnamese

Sức khỏe Thánh Giuse (SJH) chào đón tất cả các bệnh nhân và người đi cùng với người khuyết tật. SJH tuân thủ tất cả các luật về quyền công dân Liên bang và Tiểu Bang áp dụng và không phân biệt đối xử trên cơ sở chủng tộc, màu da, nguồn gốc quốc gia, tuổi tác, tình trạng cựu chiến binh, người khuyết tật, giới tính hoặc giới tính. Dịch vụ thông dịch và hỗ trợ phụ trợ có sẵn tại St. Joseph cho người điếc, khiếm thính, khiếm thị hoặc những người được giới hạn thành thạo tiếng Anh (LEP). Những dịch vụ này có sẵn 24 giờ một ngày - mỗi ngày. Nếu bạn hay đồng hành của bạn cần những dịch vụ miễn phí xin vui lòng thông báo cho các điểm SJH staff.The tiếp xúc với bệnh nhân và / hoặc đồng hành của họ để biết thông tin liên quan đến truyền thông hiệu quả là: Văn phòng Kinh nghiệm bệnh nhân, mục 1557 Điều phối viên của Dịch Vụ Thông Dịch 315-448-5559.