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Home - For Patients - Before You Arrive

Before You Arrive

St. Joseph’s Hospital recognizes there are many things to consider when you are going to be a patient and expects that you have many questions. This section of the website is designed to help address some of those questions and provide you guidance in your journey as a patient in our hospital.

Patient Relations

St. Joseph's patient relations representatives provide information and support to patients and visitors, and assist with patient concerns and issues. To contact patient relations, call (315) 448-5559 or send an e-mail to patient.relations@sjhsyr.org .

As part of our continuing efforts to “listen to the voices of those we serve, our sisters and brothers,” St. Joseph's is conducting focus groups to solicit feedback from patients and/or their family members.  These groups will meet periodically to discuss the patient experience related to various topics.  If you are interested in receiving more information about this, please email patient.relations@sjhsyr.org. Be sure to include your name and contact information.