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Where Should I Go For Care

When should I go to my primary care physician (PCP)?

You should go to your regular doctor first for most problems. You get the best care because they know you and your medical history.

  • The common cold
  • Flu
  • Earache
  • Sore throat
  • Fever
  • Back pain
  • Sprains
  • Minor cuts and bruises
  • Headache
  • Migraine
  • Tooth pain


And for regular check-ups!

If you do not have a primary care physician, visit our physician finder. If you need assistance or need insurance, visit our patient navigators.

When should I go to urgent care?

You should go to urgent care if you have a medical issue that occurs outside of your PCP’s normal business hours and cannot wait, but is not life threatening.

  • Evaluation & treatment of injuries
  • Asthma
  • Colds
  • Lacerations
  • Fracture care


When should I go to the emergency department?

You should go to a hospital emergency department for very serious or life-threatening problems.

Call 911 for things like:

  • Chest pain
  • Severe stomach pain
  • Bleeding that won’t stop
  • Deep cuts
  • Coughing or vomiting blood
  • Shortness of breath
  • Severe burns
  • Dizziness
  • Weakness
  • Loss of balance
  • Sudden blurred vision
  • Seizure

Any other condition you feel is life-threatening.

St. Joseph's Hospital Health Center
Emergency Services
Phone: 1-888-STJOES1
Emergency: 911
Urgent Care
St. Joseph's Urgent Care - North
Address:5100 West Taft Road Liverpool, NY 13088
Hours:7am-10pm, 365 days a year
St. Joseph's Urgent Care - Northeast
Address:4208 Medical Center Drive, Fayetteville, NY 13066-6642
Hours:8am-8pm, 365 days a year