Planning Your Stay

St. Joseph’s Hospital recognizes there are many things to consider when you are going to be a patient and expects that you have many questions. This section of the website is designed to help address some of those questions and provide you guidance in your journey as a patient in our hospital.

Patient Relations

St. Joseph's patient relations representatives provide information and support to patients and visitors, and assist with patient concerns and issues. To contact patient relations, call (315) 448-5559 or send an e-mail to .

As part of our continuing efforts to “listen to the voices of those we serve, our sisters and brothers,” St. Joseph's is conducting focus groups to solicit feedback from patients and/or their family members.  These groups will meet periodically to discuss the patient experience related to various topics.  If you are interested in receiving more information about this, please email Be sure to include your name and contact information.

Private Rooms

Our goal is to provide as many patients as possible with private rooms. Research shows private rooms help create a healing environment. Many of our rooms have daylight streaming in through tall windows overlooking the city of Syracuse. They are quieter and allow families to spend quality time with the patients, helping them get better more quickly.


St. Joseph’s Health provides free wireless internet access to patients and visitors to use with their personal notebooks, laptops, and other Wi-Fi mobile devices. Wi-Fi is available in all common public areas and patient units throughout the hospital and our facilities.

Personal Belongings and Valuables

Personal Items 
You will be requested to present your photo identification and insurance cards (including prescription plan card) on admission. You should also bring a complete list of medications you are taking, including over-the-counter medications. Please bring only personal items such as pajamas or nightgowns, bathrobe, slippers, toilet articles, and reading materials. 
Please leave valuable items at home. St. Joseph’s Health is not responsible for jewelry, cash or other valuables you wear or keep in your room if they are lost or stolen. If necessary, valuables may be temporarily secured in the hospital’s safe inside the Security Office, located in the main hospital lobby and open 24 hours a day. 
Please do not bring plug-in electrical appliances including radios, hair dryers or television sets with you. The New York State Health Department and hospital safety requirements do not allow patients to use these items during their stay.

Your Care Team

Your caregivers at St. Joseph’s Health Hospital work together as a team to provide you and your family the very best of care. During your stay, the primary nurse is responsible for the planning and coordination your care. He or she is there to listen to your concerns and to meet your needs during your stay.