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Mobile Crisis Outreach

Mobile Crisis Outreach
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Person-centered, compassionate crisis support—where and when you need it most.

St. Joseph’s Health’s Mobile Crisis Outreach program is here to help children, adolescents, and adults experiencing a mental health crisis. Our multidisciplinary team includes licensed social workers, registered nurses, certified peer specialists, and crisis staff working under the guidance of psychiatrists at our Comprehensive Psychiatric Emergency Program (CPEP).

As part of the CNY Crisis Network, our goal is to de-escalate crisis situations, avoid unnecessary emergency department visits, and reduce the need for law enforcement response.

Telephonic support services are available 24/7, with in-person visits 7 days a week 7am to 7pm.

What We Offer

Mobile Crisis visits may be requested for a range of reasons, including:

  • Crisis intervention and de-escalation

  • Behavioral health support and counseling

  • Suicide prevention and safety planning

  • Depression and anxiety screening (including postpartum)

  • Mobile psychiatric assessments, interventions, and education

  • Referrals to outpatient behavioral health clinics

  • Referrals to case management and support services

  • Assistance coordinating hospital admissions or safe transitions to CPEP

Note: Mobile Crisis Outreach teams do not provide transportation but will help coordinate safe options through community partners.

Ways We Can Help

Mobile Crisis Home Visits
Scheduled appointments in the comfort of your home, with support from a licensed social worker or nurse.

CPEP/Inpatient Follow-Up Visits
Post-discharge support within 1–3 days to help review your care plan, assist with medication access, and coordinate outpatient care.

Community-Based Visits
We can meet you at a location that best supports your needs—home, school, medical office, place of worship, or another safe space.

988 Crisis Response Support
If you call or text 988 (the national suicide and crisis lifeline), our Mobile Crisis team may be deployed to provide in-person support when needed.

Frequently Asked Questions

Do I need to be a CPEP patient to request a visit?
No. Anyone can call on their own behalf or for someone they’re concerned about.

Do visits have to happen at home?
No. We can meet you in any location where you feel safe—your home or a public place like a coffee shop.

How long do visits last?
Visits typically last 15–90 minutes, depending on your needs.

What if I don’t want a visit but need someone to talk to?
Call our 24/7 Mobile Crisis Support Line: 315.569.4129

Is there a cost for services?
We bill health insurance when applicable. St. Joseph’s Health provides care regardless of ability to pay. Financial assistance is available—call 315.448.5775 (Monday–Friday, 8:00 a.m. to 4:30 p.m.) or ask your team member during your visit.

Make a Referral

To request a Mobile Crisis Outreach visit, call:
315.569.4129

Please have the following information ready:

  • Name and contact info

  • Date of birth

  • Address

  • Current providers

  • Specific concerns or goals for the visit

Additional Support Resources

Suicide Prevention

  • Hotline: 315.251.0600

  • National Lifeline: 988

ADHD & Autism

  • ADHD & Autism Psychological Services: 315.732.3431

  • Margaret Williams Developmental Center: 315.472.4404

  • Kelberman Center: 315.797.6241

Domestic Violence

  • Vera House: 315.468.3260

  • Salvation Army Support Group: 315.479.3651

Eating Disorders

  • Ophelia’s Place: 315.451.5544

Grief & Bereavement

  • Hope for Bereaved: 315.475.4673

  • Hospice of CNY: 315.634.1100

Substance Use Disorders

  • Helio Health: 315.471.1564

  • Choices Treatment: 315.453.3911 x308

  • Conifer Park: 315.453.3911

Walk-In Clinics

  • Liberty Resources: 315.427.4471

  • Hutchings Psychiatric Center: 315.426.3600

For more referrals, call our Mobile Crisis team at 315.569.4129.